MainTrax clients are able to audit more admissions calls for procedural compliance with their existing call center technology.
In the case of a top-five online university, MainTrax’s team recently shared best practices and provided tactical and strategic recommendations for utilizing their speech recognition software. This university’s admissions regulatory department now uses its automated quality management tools to audit 300,000 phone calls a week, as compared with the 140 calls per week it was evaluating arbitrarily before.