MainTrax provides speech analytics professional services to speech recognition providers and end-users by developing and refining customized audio search libraries for marketing and operational purposes such as churn reduction and script compliance.  The company was founded in 1991 (under the name MainStreet Group) as a creative services agency with an emphasis on direct-response campaigns.  In 2001, MainTrax expanded its offering to include phone response tracking and business intelligence solutions though dynamic, customized reports, data visualization tools and executive-level summaries reflecting any combination of key performance indicators.

Why MainTrax

• This is our core business. You have our undivided attention.
• Our expertise stems from a previous business that required the purchase of three different speech recognition technologies.
• We are a seamless solution. You can easily implement without concern about which enterprise speech recognition system you’re using in your call center.