MainTrax offers a critical combination of marketing/operational experience and five years’ worth of speech analytics industry knowledge that allow clients to use their software to capture business intelligence and gain actionable insights.
Project-Focused Initiatives for End-Users
We help clients maximize the use of their speech technology by conducting additional analysis in accordance with each advanced business objective. Services often include:
- Forming hypotheses
- Auditing historical calls
- Identifying patterns
- Testing/validating hypotheses
- Developing keyword-specific scores in accordance with the business issue
Sales Support Collaboration with Speech Analytics Partners
For our speech analytics partners, we provide sales support by gaining an understanding of a prospect’s specific business issue and then building/organizing keyword sets that are:
- Featured in live pre-sales demonstrations, or
- Embedded in the software at the time of deployment
- Post-deployment best practices
With no competing priorities, MainTrax provides additional value without requiring partners or end-users to devote additional resources. Our clients have our undivided attention.