Improving Operational Efficiencies and Gaining Customer Insights

 

MainTrax offers a critical combination of marketing/operational experience and five years’ worth of speech analytics industry knowledge that allow clients to use their software to capture business intelligence and gain actionable insights.

Project-Focused Initiatives for End-Users

We help clients maximize the use of their speech technology by conducting additional analysis in accordance with each advanced business objective.  Services often include:

  • Forming hypotheses
  • Auditing historical calls
  • Identifying patterns
  • Testing/validating hypotheses
  • Developing keyword-specific scores in accordance with the business issue

Sales Support Collaboration with Speech Analytics Partners

For our speech analytics partners, we provide sales support by gaining an understanding of a prospect’s specific business issue and then building/organizing keyword sets that are:

  • Featured in live pre-sales demonstrations, or
  • Embedded in the software at the time of deployment
  • Post-deployment best practices

With no competing priorities, MainTrax provides additional value without requiring partners or end-users  to devote additional resources.  Our clients have our undivided attention.